Privacy policy
Last updated 2026-10-08
Who we are
This site is operated by Ingenious Techlab. For anything in this policy, contact info@iphoneduosupport.com.
What we collect
1. If you send us an enquiry
The contact form asks for:
- Your name and email address (required, so we can reply)
- Company name, app URL and tech stack (optional)
- Any audit report you paste, and your message
Alongside it we record the country Cloudflare reports for your connection and your browser's user-agent string. We do not store your IP address. A one-way hash of it is kept so the same sender cannot flood the form; it cannot be turned back into an address.
We use this only to answer you and, if you engage us, to do the work. You also get one automatic acknowledgement by email confirming we have it. We do not use any of it for marketing and we do not pass it to anyone outside the processors listed below.
2. If you accept analytics
Google Analytics 4 then sets cookies (_ga and _ga_<id>) and records: pages viewed, approximate location from a truncated IP address, device and browser type, and a small set of interactions — which checklist items are ticked, which framework filter is chosen, when an audit report is copied, when the contact form is submitted, when the booking link is used, and clicks on outbound links.
IP anonymisation is enabled. Advertising storage, ad personalisation and ad user data are all set to denied and are never granted. None of this runs until you accept. Decline, or ignore the banner, and no analytics cookie is set and no data is sent.
3. Stored in your browser either way
Two things are kept in your browser's local storage and never transmitted to us:
duo-checklist-v1— which checklist items you have ticked, so your progress survives a reloadduo-consent-v1— your answer to the analytics question, so we stop asking
Clearing your browser's site data removes both. The checklist entry exists only because you used the checklist, so it is not something we ask separate permission for.
Who processes data for us
| Processor | What it handles | When |
|---|---|---|
| Web3Forms | Delivers contact form submissions to our inbox | Only when you submit the form |
| Resend | Sends the automatic acknowledgement of your enquiry | Only when you submit the form |
| Google Analytics | Usage analytics | Only if you accept |
| Cloudflare | Hosting and CDN, the code that receives this form, and the database your enquiry is stored in; server logs and a bot-management cookie | Every visit |
| Cal.com | Call booking | Only if you follow the booking link, on their site |
These providers operate outside your country in some cases, including the United States. Where that applies they rely on their own transfer safeguards, described in the policies linked above.
How long we keep it
- Enquiries — kept in our inbox while there is a live conversation, and for our business records afterwards. Ask and we will delete yours.
- Web3Forms submission history — 30 days on the plan we use, then removed by them.
- Our own enquiry database — kept on the same terms as the inbox copy above: while there is a live conversation, and afterwards for our business records. Ask and we will delete your row.
- Analytics — retained by Google under the property's retention setting, which is capped at 14 months.
- Browser storage — until you clear it.
Your rights
Depending on where you live you may have the right to access, correct, delete or export your data, to object to processing, and to withdraw consent. Withdrawing analytics consent takes one click:
For anything else, email info@iphoneduosupport.com. If you are in the EU, UK or India and think we have handled your data badly, you may also complain to your national data protection authority.
Children
This is a technical resource for software developers. It is not directed at children and we do not knowingly collect their data.
Changes
If this policy changes materially we will update the date at the top. There is no mailing list, so please check back rather than expecting a notification.